It then provides a link to click on in order to complete the claim to obtain the refund.
An example of the email is below.
Always be careful of any email that invites you to click on a link to obtain any sort of refund. If you have online access to your Telstra account, you can open a new browser window and manually go to the relevant Telstra website and login to check your account.
If you do not have online access to your Telstra account, you can look at the top of your last bill for the Billing Enquiries number and phone to check if any refund is due.
If somehow your bill had been paid twice, you would expect Telstra to just credit the account - you shouldn't have to click on a button and "claim" the refund.
To be safe, never click on any links within an unsolicited email.
